Rules for accessing and using the GroundCam platform
Version: 1.0 Effective date: 20 Mai 2026 Last updated: February 13, 2026
The GroundCam platform (hereinafter "the Platform") is published by:
cdg1, Paris)eur3)These Terms of Use (hereinafter "TOU") define the rules governing access to and use of the GroundCam Platform, accessible at https://groundcam.io and its subdomains, as well as all associated services.
GroundCam is a real-time visual support platform designed for professionals, enabling users to:
These TOU apply to:
Use of the Platform is subject to the prior and unconditional acceptance of these TOU. By creating an account, the user acknowledges having read, understood, and accepted these TOU in their entirety.
End clients accessing a video session via an SMS link accept these TOU by the mere act of joining the session. A notice informing them of the terms of use is displayed before access to the session is granted.
The Provider reserves the right to amend these TOU at any time. Registered users will be notified of any substantial amendment by email or by notification within the Platform interface, at least thirty (30) days before the amendments take effect.
Continued use of the Platform after notification of the amendments constitutes acceptance of the new TOU. In the event of disagreement, the user may terminate their account in accordance with Article 12 hereof.
Access to the Platform requires:
The Provider does not guarantee the compatibility of the Platform with all hardware and software configurations.
The Provider endeavors to maintain the Platform accessible 24 hours a day, 7 days a week. However, access may be temporarily interrupted for maintenance, updates, force majeure, or any other technical reason.
The Provider shall not be held liable for any service interruption, regardless of its duration, frequency, or cause.
Certain plans allow organizations to access a custom subdomain (e.g., mycompany.groundcam.io) offering a branded login page in the organization's colors. The allocation and maintenance of such a subdomain are subject to the conditions of the subscribed plan.
Registration on the Platform is reserved for natural persons acting in the course of their professional activity, aged at least 18 years. Registration is free and requires the following information:
Email addresses from disposable or temporary domains are rejected.
The user agrees to provide accurate, complete, and up-to-date information. Any inaccurate or fraudulent information may result in the suspension or deletion of the account.
The user is solely responsible for the confidentiality of their login credentials (email and password). Any login or action performed using their credentials shall be presumed to have been performed by the user themselves.
The user agrees to:
Certain plans allow login via third-party identity providers (Microsoft Azure AD, Okta). The use of SSO is subject to the terms of use of the identity provider chosen by the Client's organization.
Each registered user is assigned to an organization and has a role that determines their permissions:
Roles are assigned by the organization's owner or administrators.
The user agrees to use the Platform in a fair manner, in compliance with these TOU and applicable regulations.
The following is strictly prohibited:
a) Illegal or harmful conduct:
b) Technical violations:
c) Intellectual property infringements:
In the event of a breach of the usage rules, the Provider reserves the right, without prior formal notice and without compensation:
Video sessions are initiated by an agent (registered user) who invites an end client by SMS. The end client accesses the session via a unique link, without needing to create an account or install an application.
The registered user (agent) is responsible for informing the end client of:
The end client's act of joining the session constitutes acceptance of these conditions, subject to the prior information provided by the agent.
Session duration is limited according to the plan subscribed to by the organization. The Provider reserves the right to automatically terminate any session that has reached the maximum authorized duration.
Participants are solely responsible for the content exchanged during video sessions (images, audio, chat messages, annotations). The Provider does not perform any real-time moderation of session content.
The quality of video sessions depends on the Internet connection and equipment of the participants. The Provider does not guarantee a specific level of quality and shall not be held liable for any degradation caused by factors external to the Platform.
When the feature is enabled in the plan, agents may capture screenshots during video sessions. These screenshots may include:
Screenshots are the property of the organization that initiated the session. The organization is responsible for:
The collection of geolocation data is optional and subject to the explicit authorization of the participant in their browser. The Provider does not collect geolocation data without this technical authorization.
The organization is responsible for informing the end client of the collection of their geolocation data and the purpose of such collection, in accordance with Articles 13 and 14 of the GDPR.
All elements comprising the Platform (architecture, source code, databases, interfaces, texts, images, logos, trademarks, graphic and audio elements) are the exclusive property of the Provider or its licensors.
These elements are protected by intellectual property law, including:
The Provider grants the registered user a license to use the Platform that is:
The user retains ownership of all content they create, upload, or generate on the Platform (screenshots, annotations, session data).
By using the Platform, the user grants the Provider a non-exclusive, royalty-free license limited to the duration of the subscription, allowing the Provider to store, process, and display such content solely for the purpose of providing the Service.
All users agree to respect the intellectual property rights of the Provider and third parties. In the event of a breach of intellectual property rights via the Platform, any rightsholder may notify the Provider in accordance with Article 6 of the LCEN (Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy).
For processing related to the operation of the Platform (account management, billing, security), the Provider acts as Data Controller within the meaning of Regulation (EU) 2016/679 (GDPR).
For processing related to end client data (video sessions, screenshots, geolocation), the Provider acts as Data Processor on behalf of the client organization.
| Category | Data | Purpose | Legal Basis |
|---|---|---|---|
| Identification | Last name, first name, email | Account management | Performance of contract (Art. 6.1.b GDPR) |
| Preferences | Language, theme, notifications | Personalization | Performance of contract (Art. 6.1.b GDPR) |
| Organization | Company name, address, SIRET | Billing, management | Performance of contract + legal obligation (Art. 6.1.b and 6.1.c) |
| Connection | IP, browser, timestamp | Security, administration | Legitimate interest (Art. 6.1.f GDPR) |
| Activity | Session logs, durations | Service monitoring | Performance of contract (Art. 6.1.b GDPR) |
| Category | Data | Purpose | Legal Basis |
|---|---|---|---|
| Identification | Name, phone number | Session invitation | Legitimate interest of the organization (Art. 6.1.f GDPR) |
| Video/audio feed | Images, audio | Service provision | Performance of contract (Art. 6.1.b GDPR) |
| Geolocation | Latitude, longitude | Intervention documentation | Consent (Art. 6.1.a GDPR) |
| Satisfaction | Rating, comment | Service improvement | Legitimate interest (Art. 6.1.f GDPR) |
In accordance with Articles 15 to 22 of the GDPR and the French Data Protection Act (Law No. 78-17 of January 6, 1978, as amended), any data subject has the following rights:
To exercise these rights, the user may:
The Provider undertakes to respond within a maximum period of one (1) month from receipt of the request, in accordance with Article 12 of the GDPR.
In accordance with Article 77 of the GDPR, in the event of difficulty in exercising their rights or persistent disagreement with the Provider, any data subject may lodge a complaint with the competent supervisory authority of their country of residence.
For French residents, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL):
The Platform uses cookies necessary for the operation of the Service (authentication, user preferences). Analytical cookies may also be used to improve the Service.
The user is informed of the use of cookies upon their first visit via a consent banner compliant with CNIL recommendations. The user may modify their cookie preferences at any time from their browser settings.
For more information, please refer to the Cookie Policy available at https://groundcam.io.
The Provider implements appropriate technical and organizational measures to protect personal data against unauthorized destruction, loss, alteration, disclosure, or access, in accordance with Article 32 of the GDPR, including:
Certain technical subcontractors of the Provider are established in the United States. Data transfers to the United States are governed by:
in accordance with Articles 44 to 49 of the GDPR.
The Platform enables the sending of invitation SMS messages to end clients to join a video session. This service is provided by a specialized technical service provider.
SMS messages sent via the Platform are exclusively transactional SMS messages related to the use of the Service (invitation to a video session). They do not constitute commercial solicitation within the meaning of Article L34-5 of the French Postal and Electronic Communications Code (Code des postes et des communications électroniques).
The registered user (agent) is responsible for:
The number of SMS messages that can be sent per session is limited according to the plan subscribed to by the organization. The Provider reserves the right to suspend the SMS service in the event of abusive use.
The user may modify their personal information (name, password, preferences) at any time from their account management area.
The owner or an administrator of the organization may deactivate a team member's account. The deactivated user will no longer be able to access the Platform, but their data will be retained in accordance with applicable retention periods.
The user may request the deletion of their account at any time by contacting the Provider at [email protected]. Deletion entails:
The Provider may suspend or delete a user's account in the event of:
The Provider undertakes to provide the Service with due diligence. However:
The user is solely liable for:
In accordance with Article 6 of the LCEN (Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy) and Regulation (EU) 2022/2065 on digital services (DSA), any person may notify the Provider of the existence of illegal content on the Platform. The notification must include:
Notifications must be sent to: [email protected]
The Platform may contain links to third-party websites (suppliers, partners). The Provider exercises no control over these websites and disclaims all liability regarding their content, data protection practices, or availability.
The creation of hyperlinks to the Platform is permitted, provided that the "framing" technique or any other technique designed to create confusion for the user is not employed.
The operation of the Platform relies on specialized third-party technical services, particularly in the following areas:
| Service | Function |
|---|---|
| Real-time communication | Video sessions, SMS delivery |
| Secure payment | Credit card payment processing |
| Hosting and database | Authentication, storage, database |
| Web hosting | Web application hosting |
| Messaging | Transactional email delivery |
The detailed list of technical subcontractors is communicated to the Client upon subscription.
The Provider is not liable for interruptions, limitations, or malfunctions of third-party services. In the event of a third-party service failure affecting the operation of the Platform, the Provider undertakes to use reasonable efforts to restore the Service as soon as possible.
Credit card payment processing is entirely delegated to a PCI-DSS Level 1 certified payment service provider. The Provider does not collect, store, or process any credit card data.
In accordance with Article 1218 of the French Civil Code (Code civil), neither party shall be held liable for the non-performance of its obligations if such non-performance results from a case of force majeure, i.e., an event beyond the control of the party, which could not reasonably have been foreseen at the time the contract was concluded, and the effects of which cannot be avoided by appropriate measures.
The following are notably considered cases of force majeure: natural disasters, epidemics, armed conflicts, general strikes, governmental decisions, Internet infrastructure failures, and major cyberattacks.
These TOU, together with the General Terms and Conditions of Sale (GTC) for subscription holders, constitute the entirety of the rights and obligations of the parties with respect to their subject matter.
If any provision of these TOU is declared null or unenforceable, the remaining provisions shall remain in full force and effect.
The failure by the Provider to invoke any provision of these TOU shall not be construed as a waiver of that provision.
These TOU are drafted in the French language. In the event of translation, only the French version shall prevail.
These TOU are governed by French law, regardless of the user's country of residence.
In the event of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings. The more diligent party shall send the other a written notification detailing the dispute. The parties shall have a period of thirty (30) days to reach an amicable agreement.
As the Platform is reserved for professionals (see Article 5.1), the provisions relating to consumer mediation do not apply. However, if any mandatory local regulation grants a user the right to resort to a mediation mechanism, such mediation may be undertaken in accordance with the applicable rules in the country of residence of the user concerned.
Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, subject to applicable mandatory provisions.
For any questions regarding these TOU, the user may contact the Provider:
These TOU are available at all times on the website https://groundcam.io
Last updated: February 13, 2026