Start the video call with no app.
One SMS link is all it takes to connect your client in seconds.
Why zero installation changes everything
In the Field
The technician doesn't have to help the client install an app. Critical time savings during construction or maintenance work.
From Support
The agent converts the call to video in 10 seconds, immediately qualifying the need or solving the problem remotely.
Why installing nothing changes everything
In traditional remote assistance, the biggest obstacle isn't the technology — it's the connection process. Asking a stressed client to download an app, create an account, scan a QR code, or navigate an app store takes an average of 5 to 10 minutes and fails in 30% of cases. That's wasted time, frustration, and often an avoidable on-site visit that follows.
GroundCam entirely removes this friction. The process is radical in its simplicity:
- The agent enters the client's phone number
- The client receives an SMS with a secure link
- The client clicks the link and authorizes camera access
- The HD video session starts in less than 15 seconds
No download. No installation. No account to create. The link works on all modern smartphones (iOS and Android) via the native web browser. This technology ensures universal compatibility and protection of the client's personal data — no information is stored on their device.
For call centers, zero-friction translates directly into measurable KPIs: average connection time divided by 3, abandonment rate reduced by 30%, and first-call resolution rate increased by 25%. For field technicians, it's the certainty of being able to establish a visual connection with anyone, even those least comfortable with technology.
100% in the browser
Works directly in the phone's browser — Safari, Chrome, Samsung Internet. No installation, no updates.
Connected in under 30 seconds
No email invitation needed. A simple click on the SMS link is enough to turn the smartphone into an expertise tool.
No trace left on the client's phone
No files, no traces left on the client's phone after the session. GDPR compliant, zero configuration.
Frequently asked questions about Zero-Friction
- Does the SMS link work with all carriers?
- Yes. GroundCam sends a standard SMS containing an HTTPS link. This format is compatible with all mobile carriers worldwide. The link opens directly in the smartphone's default web browser without going through a third-party app.
- What happens if the client doesn't authorize camera access?
- The client receives a standard browser permission request to access the camera and microphone. If they decline, the session cannot start. The agent is notified and can resend an invitation. If the client has permanently blocked permissions, they can re-enable them in their browser settings.
- Is the link secure?
- Yes. Each session link is unique, randomly generated, and expires after use. Video communication is end-to-end encrypted. No data is stored on the client's device after closing the browser.
- How long does it take for the client to connect?
- On average, connection takes less than 15 seconds: SMS reception (2-5 seconds), link click (instant), camera authorization (2-3 seconds), video stream startup (3-5 seconds). That's 10 to 20 times faster than downloading an app.