GroundCam for Social Housing
Qualify incidents faster and avoid unnecessary trips to your tenants.
GroundCam lets your teams see the problem live, better prioritize interventions and build a complete file from the very first exchange.
The challenges of rental property management
Blind site visits
Your technicians travel without knowing the exact nature of the problem. Result: 1 in 3 interventions requires a second visit due to an incorrect diagnosis or missing equipment.
Inaccurate diagnostics
'There's water dripping from the ceiling' -- over the phone, it's impossible to tell a pipe leak from a waterproofing issue. The diagnosis relies on the tenant's interpretation, which is rarely accurate.
Delays that damage the tenant relationship
Between unanswered calls, incomplete descriptions, and follow-ups, processing a simple maintenance request takes an average of 5 days. Your tenants wait, your teams burn out.
The GroundCam solution for social housing
Live video pre-diagnosis
Your advisor sends an SMS link to the tenant. One click, and the smartphone camera activates. The advisor sees the leak, crack, or fault exactly as if they were on-site. No app to download.
Automatic geolocated documentation
Each session generates timestamped and geolocated screenshots. The maintenance history per dwelling is built automatically -- no more incomplete files or missing photos.
Improved tenant experience
The tenant is attended to within minutes instead of days. They can see that their issue is understood and being addressed. The built-in satisfaction survey lets you measure perceived quality continuously.
Field example
A tenant reports water seeping into their bathroom. Instead of scheduling a visit within 48 hours, the advisor sends a GroundCam link via SMS. In 7 minutes, they identify a faulty bathtub seal, capture the affected areas, and forward the diagnosis to the technician with geolocated photos. The plumber arrives the next day with the right equipment. Result: one intervention instead of two, a reassured tenant, and a complete file from the very first contact.
Proven results
Why visual assistance transforms property management
Social housing management involves a high volume of daily technical requests. On average, a social housing provider handles 3 to 5 reports per day per building manager, of which more than a third could be qualified remotely with simple video access. Visual pre-diagnosis reduces unnecessary trips and helps better prioritize urgent interventions.
The lack of visual tools forces advisors to work from imprecise verbal descriptions. A 'plumbing problem' can cover an active leak, a faulty seal, or a simple stuck faucet. GroundCam allows the advisor to see the situation live and qualify the problem in minutes, without depending on the tenant's ability to describe what they see.
Beyond diagnosis, each session automatically generates a geolocated and timestamped digital file: screenshots, annotations, and metadata. This traceability constitutes an intervention history usable for technical monitoring of the property portfolio, audits, and potential disputes. Housing providers using visual assistance see an average 40% reduction in trips and a significant improvement in tenant satisfaction.
See GroundCam in action
Security & compliance
- No app required for your tenants
- Minimization: tenant data not retained outside the session
- Hosting in France, data encrypted at rest
Frequently Asked Questions — Social Housing
- Does the tenant need to install an app?
- No. The tenant receives an SMS link and connects in one click from their smartphone browser. No download, no account to create. The connection works on all iOS and Android smartphones.
- Is tenant data protected?
- Yes. GroundCam is GDPR compliant. Video data and captures are stored securely in Europe, accessible only to authorized users in your organization. No data is shared with third parties.
- Does GroundCam integrate with our property management tools?
- Session captures and reports are exportable and can be integrated into your property management systems (CMMS, BMS). The session history per housing unit constitutes a technical file that can be used directly.
Start with your maintenance requests
Free sign-up, first session included. No app required for your tenants.