GroundCam Resources
Guides, articles and definitions to master remote visual assistance and cut down on site visits.
Latest content
Remote video troubleshooting: the support guide
Remote video troubleshooting lets a support agent see the fault live, guide the customer, and resolve it at first contact — no app.
Remote insurance assessment: the guide
Remote insurance assessment: inspect a claim through the policyholder's camera via a link, capture timestamped evidence, and cut on-site visits.
WhatsApp for visual support: risks & limits
WhatsApp handles a quick video call, but business visual support carries real risks: no certified proof, weak traceability, no clear GDPR footing.
Reduce construction site visits with video
Reduce site visits in construction with remote video: run pre-visit triage, sign off snags and check subcontractors on site — no app, no account to create.
How does remote visual assistance work?
Here's how remote visual assistance works: an agent sees your customer's live HD video from a single SMS link. No app to install, no account to create.
Is a remote video assessment legally valid?
Remote video assessment legal validity, explained: yes, under conditions. Integrity, timestamps, geolocation and consent strengthen its evidential weight.