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Cero-Fricción

Asistencia visual instantánea por SMS, sin ninguna aplicación.

Lista de funcionalidades

La videoasistencia al servicio de la satisfacción del cliente.

Expertise y Prueba

Geolocalización y marcas de tiempo para informes certificados.

Integraciones

API, webhooks, SSO y módulo Odoo Helpdesk listo para usar.

Seguridad y Cumplimiento

Hosting UE, cifrado, MFA, SSO y cumplimiento RGPD.

vs otros
Soluciones
Cómo funciona

El proceso GroundCam en 4 sencillos pasos.

Construcción y Obras

Diagnóstico a distancia y pruebas certificadas para obras.

Seguros y Peritajes

Peritajes por vídeo a distancia con valor probatorio.

Posventa y Soporte Técnico

Guía visual en directo para sus clientes.

Vivienda Social

Diagnóstico remoto para la gestión del parque de viviendas.

Precios
Precios

Descubra nuestras ofertas adaptadas a todas las necesidades.

Simulador de ROI

Estime sus ahorros y ganancias de productividad.

Cookie Management

Information about cookies and trackers used on the platform

Version 1.0Last updated: February 19, 2026

Table of Contents

    COOKIE MANAGEMENT POLICY - GROUNDCAM

    Version: 1.0 Effective date: 20 Mai 2026 Last updated: February 19, 2026


    ARTICLE 1 - WHAT IS A COOKIE?

    A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It allows the site to remember information about your visit, such as your language preferences, login session, or other settings. This makes your next visit easier and the site more useful.

    Cookies may be:

    • Session cookies: automatically deleted when you close your browser
    • Persistent cookies: stored on your device for a set period of time or until manually deleted
    • First-party cookies: set by the website you are visiting
    • Third-party cookies: set by a domain other than that of the website you are visiting

    ARTICLE 2 - COOKIES USED ON GROUNDCAM

    2.1 Strictly necessary cookies

    These cookies are essential for the operation of the Platform. They cannot be disabled.

    CookiePurposeDurationType
    Authentication sessionUser authentication and session managementSession durationFirst-party
    NEXT_LOCALEStores the user's chosen language1 yearFirst-party
    CSRF tokenProtection against Cross-Site Request Forgery attacksSession durationFirst-party

    Legal basis: These cookies are exempt from consent requirements in accordance with Article 82 of the French Data Protection Act (Loi n° 78-17 du 6 janvier 1978), as they are strictly necessary to provide the service requested by the user.

    2.2 Performance and analytics cookies

    These cookies allow us to understand how visitors use the Platform, measure traffic, and improve our services.

    CookiePurposeDurationType
    _gaAudience analytics identifier (if enabled)13 monthsThird-party
    ga*Audience analytics session differentiation13 monthsThird-party

    Legal basis: Consent (Art. 6.1.a of the GDPR). These cookies are only set after your explicit agreement.

    2.3 Functional cookies

    These cookies enhance your user experience by remembering your preferences.

    CookiePurposeDurationType
    themeStores display mode preference (light/dark)1 yearFirst-party
    cookie-consentStores your cookie preferences12 monthsFirst-party

    Legal basis: Legitimate interest (Art. 6.1.f of the GDPR) for the theme cookie. The consent cookie is exempt from consent requirements as it is necessary for managing your privacy preferences.

    2.4 Third-party cookies from integrated services

    Certain third-party services used by the Platform may set their own cookies:

    ServicePurpose
    Online paymentSecuring payment transactions and fraud prevention
    Video sessionsOperation of real-time video sessions

    These cookies are only set when you use the corresponding features (payment, video session) and are necessary for the operation of these services.


    ARTICLE 3 - MANAGING YOUR PREFERENCES

    3.1 On your first visit

    On your first visit to the Platform, a banner informs you of the presence of cookies and allows you to accept or decline them, with the exception of strictly necessary cookies.

    3.2 Changing your choices at any time

    You may change your cookie preferences at any time:

    • By clicking the "Cookie Management" link in the footer of every page on the site
    • By deleting cookies directly from your browser settings

    3.3 Browser settings

    You may also configure your browser to accept or decline cookies. The procedure varies by browser:

    • Google Chrome: Settings > Privacy and Security > Cookies and other site data
    • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
    • Safari: Preferences > Privacy > Cookies and website data
    • Microsoft Edge: Settings > Cookies and site permissions > Cookies and stored data

    Please note: Disabling certain cookies may affect the operation of the Platform and limit your access to certain features.


    ARTICLE 4 - SIMILAR TECHNOLOGIES

    In addition to cookies, we may use similar technologies:

    • Local storage (localStorage): used to store interface preferences and client-side session data. This data remains on your device and is not transmitted to our servers.
    • Session storage (sessionStorage): used for temporary data needed during your browsing session, automatically deleted when the tab is closed.

    These technologies are used under the same conditions and for the same purposes as the cookies described above.


    ARTICLE 5 - RETENTION PERIOD

    Cookies are retained for a maximum period of 13 months in accordance with the recommendations of the CNIL (French Data Protection Authority). Beyond this period, your consent will be requested again.

    The cookie storing your cookie preferences (cookie-consent) is retained for 12 months.


    ARTICLE 6 - DATA TRANSFERS

    Data collected by third-party cookies (audience analytics, payment, video sessions) may be transferred to the United States. These transfers are governed by Standard Contractual Clauses (SCCs) and/or the EU-U.S. Data Privacy Framework.

    For more information about data transfers, please refer to our Privacy Policy.


    ARTICLE 7 - YOUR RIGHTS

    In accordance with the GDPR and the French Data Protection Act (Loi Informatique et Libertés), you have the following rights regarding your data collected through cookies:

    • Right of access: obtain information about the cookies set and the data collected
    • Right to withdraw consent: withdraw your consent at any time for non-essential cookies
    • Right to object: object to the use of cookies for audience measurement purposes
    • Right to erasure: request the deletion of data collected through cookies

    To exercise these rights, please contact us:

    • Email: [email protected]
    • Post: GroundCam, to the attention of the DPO, 47 rue Vivienne 75002 Paris

    You may also file a complaint with the CNIL (French Data Protection Authority): https://www.cnil.fr


    ARTICLE 8 - AMENDMENTS TO THIS POLICY

    We reserve the right to amend this Cookie Management Policy at any time. Any substantial changes will be brought to your attention through an update to the cookie banner.


    ARTICLE 9 - CONTACT

    For any questions regarding this policy or the use of cookies:

    • Email: [email protected]
    • Post: GroundCam, to the attention of the DPO, 47 rue Vivienne 75002 Paris
    • Phone: Contact par email

    ARTICLE 10 - LEGAL REFERENCES

    This policy is established in compliance with:

    • Regulation (EU) 2016/679 (GDPR), in particular Articles 4(11), 6, 7, and 21
    • Directive 2002/58/EC (ePrivacy Directive), Article 5(3)
    • French Law No. 78-17 of January 6, 1978, as amended (Loi Informatique et Libertés), Article 82
    • CNIL Guidelines of September 17, 2020, on cookies and other trackers
    • CNIL Recommendation of September 17, 2020, on practical methods for obtaining consent

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    Legal

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